Contacting our customer service
Please e-mail email@example.com for e-mail support. You will then receive an e-mail with a link that will process your request.
For a fast response to your problem
Subject: ftp refuses my login
Subject: no connection to my site
Subject: sql database erased
I've run into errors while executing my php script on http://mysite/test.php.
This is what the error says:
Can you help me?
I've just launched the transfer of my domain mydomain.com,
and I don't know what to do next. Can you help me?
The most important information. Do not forget to indicate the following information along with your help request:
Never send us any passwords
Don't forget the error messages. It is most helpful if you inform us of any error messages you encounter. Do not summarise the problem, Do not describe the problem. The error message is sufficient. We know the programs and exactly which errors may occur. If you have an error message, then there should be a simple and fast resolution. If you summarise or describe the problem without telling us the error message, we will have to guess at which error message you have encountered.
On my dedicated server: ns3423.ovh.net when I reboot and bind with /etc/rc.d/init.d/named restart I recieve the following error:
Can you help me?
When I connect to my site mydomain.com, I have a error message when I go to this URL:
http://mysite/cgi-bin/test.cgi can you help me?
Bad Examples: Do not do the following
I have a site with OVH that exhibits my studies. Many of the visitors on my site leave messages in my forum, but my forum does not work anymore. It worked before, why doesn't it work now?
What is wrong with this e-mail?
We handle on average 600-700 e-mails a day.
The average e-mail response time: 12 hours.
Maximum e-mail response time: if the problem is very complex or if the proper information is not supplied: 4-5 days.
Before calling, prepare all the information needed to increase the efficency of the call. (Purchase Order number, domain name, server name (if a dedicated server), and NIC Handle). If the problem cannot be fixed over the phone, a technician will take your information and call you back momentarily.
Fax us only if your request must be accompanied with documents (extract from the companies' register database, JO extract, INPI inscription,...). If this is not the case, then the fastest way to handle the request is by sending an e-mail that follows the directions above.
You can write to us at:
140, quai du Sartel